Valued Contributor II
Valued Contributor II


The Microsoft Viva Insights team would like to present our feature updates for September 2021. (You can see past blog articles here). This month’s update describes the following features:

  • Query designer
  • New metrics for Teams channels
  • New focus-hours and multitasking metrics


Query designer

The Viva Insights team is excited to announce the release of Query designer, a new landing page that offers a simplified view of our premium Power BI templates and query tools.

Over the past year and a half, we’ve launched many powerful templates, including the Business continuity dashboard, Ways of working assessment, and Microsoft Teams insights, but until now we’ve not had a great place to showcase them in product. Due to this, we commonly heard feedback that analysts were having trouble finding them, understanding which ones were right for them, and then setting them up.

With the new Query designer, the Power BI templates are now front and center. Analysts can more easily identify what each template offers and learn how to set them up. They can also continue to create their own queries from scratch with our custom query capabilities.

After going to Analyze > Query designer, either scan all available templates or filter to see just the templates that address your business outcomes of interest, such as transforming meeting culture. 

thumbnail image 1 of blog post titled 
							Viva Insights September 2021 feature updates

The Query designer showcases all the Power BI templates and custom query tools.

For more information, see Query designer in Workplace Analytics.    


New metrics for Teams channels

In response to customer feedback, we have added the following metrics that can be used to analyze Teams collaboration data:

New metrics for use in person queries

  • After hours channel message hours 
  • Channel message hours 
  • Channel messages sent
  • Channel reactions
  • Channel visits
  • Channels with active engagement
  • Generated reactions to posts 
  • Generated replies to posts
  • Teams with active engagement
  • Working hours channel message hours

New metric for use in person-to-group queries

  • Channel messages sent

New metric for use in group-to-group queries

  • Channel messages sent

Supported scenarios

Here are several customer questions and scenarios that can be answered with these new metrics:

  • Where both 1:1 collaboration and group collaboration occur, what’s the mix of the two  collaboration types?
  • Are employees experiencing information overload due to too many channels/messages? 
  • Are employees getting knowledge from diverse sources through Teams channels? 
  • Are managers actively interacting with their team on Teams? 
  • What are the different personas of people engaging over Teams as a company goes through the various phases of Teams adoption?
  • Are teams socially engaged and cohesive within channels? 
  • Do some users drive greater engagement than others?

For more information, see Metric descriptions.


New focus-hours and multitasking metrics

The Microsoft Viva Insights team has introduced metrics that help uncover the use of focus hours and the prevalence of multitasking.

New metrics

  • The Uninterrupted focus hours and Multitasking hours metrics incorporate Teams chat and call data into the logic for assessing the impact of collaboration interruptions on the time available for deep work and distractions from meetings and calls with colleagues, respectively.
  • The Instant messages sent during meeting and updated Attendees multitasking metrics in the Meeting query now reflects multitasking Teams instant messages and emails.

New metric filters

  • The Included multitasking filter is used with meetings and calls metrics.
  • The Is sent during meeting and Is sent during unscheduled call filters are used with the Emails sent and Instant messages sent metrics.

Customers had been asking for better ways to answer the following questions. Analysts can now answer them more easily by using the new multitasking and focus-hours metrics:

  • Multitasking time consumption. How much time does the average employee spend multitasking in emails or Teams chats during meetings and calls? 
  • Multitasking impact. During how many of a person’s meetings or calls did they send emails or instant messages? 
  • Multitasking as adaptation. How much of a person’s email and instant message correspondence do they try to handle during meetings and calls? 
  • Multitasking as a meeting quality indicator. Which meetings had the highest rates of multitasking in emails and instant messages among attendees? 
  • Impact of collaboration on potential focus. How much time does the average employee have to handle work in between collaborative interruptions? 

For more information, see Metric descriptions and Metric filters.



This article is written by Paul Schafer and originally appeared on Sep 08 2021 in Microsoft Tech Community

New Contributor
New Contributor

How does the multitasking metrics identify/differentiate when an individual is in focus time vs a meeting?

Community Manager
Community Manager

@Theeory That is a good question. Multitasking Hours are only calculated when an individual is in a meeting, they will not be calculated during Focus Time. An individual must be in a meeting in order for Multitasking to apply to their collaboration work, if they are in Focus Time they by definition are not in a meeting, and if they are in Uninterrupted Focus Time by definition the individual cannot be in a meeting, send any emails or send any Teams IMs. 

Here is the definition of Multitasking Hours: Number of hours the person spent sending emails or instant messages during a meeting or a Teams call.

There are two definitions of Focus Time

1. Total Focus Hours: Total number of hours made up of two-hour or more blocks of time where the person had no meetings.

2. Uninterrupted Focus Hours: Total number of hours where a person has more than or equal to a one-hour block of uninterrupted time to focus on work during their set working hours. It's only counted as uninterrupted time when the person has no collaboration activity, including attending a meeting or an unscheduled Teams call, sending an email, or sending a Teams instant message.

Let me know if you have any further questions!

New Contributor
New Contributor

Is there any guidance on when or if the Workplace Analytics insight component for multitasking will be updated to leverage the more inclusive multitasking metric noted above?

This screenshot pulled from a demo tenant.



New Contributor
New Contributor

It's been a bit, any guidance on whether the leadership insight for multitasking has or will be updated to reflect the new multitasking metrics (e-mail and teams)?


And thank you @Jake_Caddes for highlighting the Uninterrupted Focus Hours metric definition!

New Contributor
New Contributor


It seems like there is no update since 09 2021..

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