Over a year into the pandemic, digital adoption curves aren’t slowing down, they’re accelerating. And this is just the beginning. We’re at an inflection point as decisive as last year’s sudden shift to remote work: the move to hybrid work. Leading out of a crisis is different from leading in one – and the shift to hybrid won’t wait.
The pandemic has fundamentally transformed the way we work, do business, and meet customer needs – everything. This past year has also taught us that so much more can be done remotely than we ever thought possible.
Flexible work is here to stay. But the shift to hybrid work is not just a pull forward of remote work. It’s a pivotal moment that requires asking new questions: What should be done remotely? How do we bring people back to the workplace safely? How do we empower everyone to thrive when people are working from home, in the office, or at a worksite – and everywhere in between? How will we adapt as every business process and customer interaction becomes digital, and commerce and e-commerce converge? In short, how do we make hybrid work, work?
The shift to hybrid work is a strategic business opportunity for every organization – one that requires a new operating model. Every leader will need a strategy to activate the whole organization in the move from defense to offense to gain competitive advantage and address the urgent opportunity now. From HR, to IT, to marketing and sales, to manufacturing – every function will need to come together to reimagine how to empower employees, engage customers, optimize operations, and transform products.
In this guide, we’ll share what we’re learning across People, Places, and Processes as Microsoft transitions to hybrid work –and the keys to success we’ve discovered along the way.