Viva Insights Error - This email doesn't meet the five-recipient minimum for read statistics.

[jonbeyer]

I am sending an email from my individual account to a distribution list of over 500 people. The Viva insights tab initial shows that the open rate will be available after 30 minutes. After waiting 30 minutes, I receive an error, This email doesn't meet the five-recipient minimum for read statistics. I have reviewed the help article, https://learn.microsoft.com/en-us/viva/insights/personal/use/use-insights, to ensure that the sent message does not violate the needed requirements for Insights to work.

• Email was NOT sent from a shared mailbox

• Email was NOT sent more than 14 days ago.

• The total number of recipients (the sum of all of the recipients in the To:, Cc:, and Bcc: fields) is NOT less than five.

• Email NOT sent to modern groups.

Does anyone know why I am receiving this message and how do I fix it?

[Jake_Caddes]

Hi @jonbeyer I have reached out to the product team to get their input here. We will get an answer to you shortly. Thanks for your patience.

[Jake_Caddes · Accepted solution]

Hi @jonbeyer, 

After reviewing your situation with the product team, we believe that in-depth investigation is needed to arrive at the best possible conclusion on your behalf for the issue you have listed. In order to ensure proper traction, we recommend that you create a Microsoft support engagement using the following options:  

https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide

Please let me know if you need any additional support. Thanks for your understanding.

[Pajfish]

Hello @Jake_Caddes! 

I'm having the same issue as described by @jonbeyer , did you ever find a solution to this? Doing a couple test emails to troubleshoot, but I can't seem to get this feature to work. 

[Jake_Caddes]

Hi @Pajfish, the product team suggested to me to ask Jon to submit a ticket to help his team solve their issue. I would think they would tell me to ask you to do the same. Hopefully the support team can solve this quickly, I apologize that there isn't a quick easy manual fix to share.

[ahopkins]

Did you have the right license? The Viva Insights add-in will show that message if you only have an 'Insights by MyAnalytics' licenses. 

Use Microsoft Viva Insights in Outlook | Microsoft Learn

Track email and document open rates (Applies to: This insight is currently available only to people who are enrolled in an applicable service plan.)