Home/Analyze/Plans tabs not visible in WPA

[Jakub]

Hello,

we have completed the configuration of Workplace Analytics (licenses, roles, settings and org data upload). The Org data upload and verification have been completed successfully. 

Currently, from WPA level we can see only Data sources, Leader & Manger Settings and Analyst Settings. 

What should we do to access (see) the Home tab with reports, Analyse tab and Plans tab?

The account I use has Admin, Analyst and Insight Business Leaders Roles assigned.  

[Dazza]

Hi @Jakub, 

Is this still an issue?

[Jakub]

Hi Dazza, yes we still have the issue. After a week we can't see Home Tab with analyst options and the reports. 

[Dazza]

I suggest:

- signing out

- clearing cookies, cache etc. 
- opening a new browser window

Sign in and test. If you've already done this - then you might need to log a support request with MS... I can't think of any other reason that you're not seeing what you're meant to see 

[Jakub]

Hello @Dazza 

I followed the steps described by you. Unfortunately, we still have the issue. 

We will submit a support request. Thank you. 

[Jake_Caddes · Accepted solution]

H @Jakub, This does sound like a bug. In order to ensure proper traction, we recommend that you create a Microsoft support engagement using the following options:  

https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide