At the end of this module, you should be able to:
- Explain how your organization can benefit from using Viva Insights (Workplace Analytics) to improve customer focus.
- Understand the many ways you can analyze collaboration data to improve customer focus.
- Determine project scoping, data requirements, and how you can create value with your customer focus analysis.
- Know which Microsoft 365 tools you can use to effectively track and manage customer focus initiatives.