Valued Contributor II
Valued Contributor II

Discover ways to use Microsoft Viva Insights (Workplace Analytics) to analyze collaboration behaviors related to customer focus, and how your organization can benefit from the analysis. Understand the data requirements and key considerations to scope and perform a customer focus analysis and learn how you can identify opportunities and track progress to create value for your organization.


Learning objectives


At the end of this module, you should be able to:

  • Explain how your organization can benefit from using Viva Insights (Workplace Analytics) to improve customer focus.
  • Understand the many ways you can analyze collaboration data to improve customer focus.
  • Determine project scoping, data requirements, and how you can create value with your customer focus analysis.
  • Know which Microsoft 365 tools you can use to effectively track and manage customer focus initiatives.


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