Unable to Reach Viva Insights Platform

[Ecem_Oksay]

Dear All,

I hope you are doing well.

We had Viva Insights trial licenses in the scope of jump-start program; however, our licenses were expired within this year.

We have renewed our licenses previous month, but we are facing problems when we try to reach Viva Insights. When we try to reach the platform from https://workplaceanalytics.office.com we see the below error:

Neither of the links are working and both land on the same error page.

When we try to reach the platform with the new link https://analysis.insights.viva.office.com/
the page starts flickering and what we see from the flickering screen the error message states "Oops! System is not yet ready to run queries. Please check with Viva Insights Admin if at least 10 licenses have been assigned, if already done, then please wait until we get the system ready for running queries." Although I was not able to catch the flickering error message, please see the screenshot below :

We have assigned more than 10 licenses and waited for Sunday to pass, in order to give the system time to refresh and sync, however our problem persists.

We kindly request your support regarding the issue.

Many thanks.

[Jake_Caddes · Accepted solution]

Hi @Ecem_Oksay, unfortunately this sounds like a bug. It looks like that in-depth investigation is needed to arrive at the best possible conclusion on your behalf for the issue you have listed. In order to ensure proper traction, I recommend that you create a Microsoft support engagement using the following options:  

https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide

[patricio_carpio]

I have this issue for six months now. I created a support ticket and tech support has been unhelpful. I receive a daily email saying that they are still investigating and there is not ETA.

Once in a while, they ask me to perform fiddler captures and screen recordings. I have submitted every time and they would come back weeks later asking for the same.

[uwbcadmin]

In the same boat here all with the same errors as above:

Analysis / Query / Metric tab

Oops! System is not yet ready to run queries.

Organizational data tab

Oops! Something's wrong and we can't render this page right nowPlease try again later

Manager settings tab

Manager settings can't be edited yet. Please try again in a few days.

[BioGroBen]

I am having the same issues as yourself. So frustrating, Seems like a badly cobbled together product not worthy of the cost.