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PSTN calls as part of the metrics?

angelVargas
New Contributor
New Contributor

Hi!

Regarding these metrics:

Metric definitions | Microsoft Docs

angelVargas_0-1644955649081.png

Those will collect just Teams Calls or will take PSTN Calls as well? 

Thank you in advance.

1 ACCEPTED SOLUTION

Dazza
Contributor II
Contributor II

Hi @angelVargas

By default (in current release) Viva Insights only uses the data obtained from Microsoft Teams calls.

You might want to consider the option of adding PSTN call data during your HR upload - however this process is most likely quite manual and time-consuming.

View solution in original post

1 REPLY 1

Dazza
Contributor II
Contributor II

Hi @angelVargas

By default (in current release) Viva Insights only uses the data obtained from Microsoft Teams calls.

You might want to consider the option of adding PSTN call data during your HR upload - however this process is most likely quite manual and time-consuming.