Email calculation

[StefaniaNervi]

Hi all,

If I write an email outside office hours (at 9PM) but I schedule it to be actually sent within working hours (at 9AM), is it detected as an activity outside or inside working hours?

Many thanks

[Dazza]

Hi @StefaniaNervi!

This is a good question - and I cannot confirm that this is the answer, hoping that someone will correct me if I'm wrong. 

There are currently two main metrics for email - Email hours and Emails sent. 

In the situation you have described, I would assume that the "Email hours" metric will pick up outside working hours, and the "Emails sent" metric will pick up inside working hours. 

To make it more interesting, I wonder what will reflect if you had to run a "Hourly Collaboration" query on both those metrics?

[StefaniaNervi]

Hi @Dazza , thank you for your reply! As soon as i think i got the grasp on all metrics, a new situation make me wonder how to measure that! I also believe you are correct, "email hours" will pick up on the fact that i click "send" regardless of having set a specific delayed timing, and "email sent" will pick up on when actually that email leaves my outbox. Interesting that this single action is counted twice though...

Lets see if others have a definitive confirmation! Thanks again 🙂

[Dazza]

My pleasure! 

[StefaniaNervi]

Hi all,

we are still waiting for a confirmation on this metric, as our client is about to start the practice not to send email outside office hours but instead schedule them for the morning, we would need to know if this will be reflected in the metrics?

Many thanks!

[Jake_Caddes · Accepted solution]

Hi @StefaniaNervi, scheduled sent messages counts as within working hours. I spoke with the PM who confirmed this with engineering.